Laser Tag Party Policies

REFUND / CANCELLATION POLICY:

A valid credit card or debit card is required to guarantee and pay for your LaserTag2You reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour Event reservation being canceled within 30 days of your event. LaserTag2You will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY:

LaserTag2You is committed to protecting your privacy. We use the information we collect on the site to make bookings with LaserTag2You as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL / FUEL SURCHARGE:

A Travel/Fuel surcharge may be applied for locations in excess of 20 miles from our home zip code of 20187. See our Service Area for more information on travel surcharge.

BAD WEATHER:

LaserTag2You’s weather policy is very simple. If in the event the weather leading up to your Laser Tag Party is questionable, meaning it looks like a possibility of rain/thunder storms. LaserTag2You offers a couple different options to choose from.

OPTION 1 – If the morning of your Laser Tag Party the weather calls for rain/thunder storms. You may opt to reschedule your party for another day. If you don’t have a specific day in mind but are sure about rescheduling. We can issue a rain check valid for one full year starting from the original date of the party.
OPTION 2 – If the morning of your Laser Tag Party the weather calls for rain/thunder storms and you decide to move forward with your party. LaserTag2You will proceed with making the scheduled delivery. If at any point during the course of your party you decide that the weather is too bad and you want to cancel. At this point no refunds can be issued nor can a free party be scheduled for a different date. If on the day of your party the weather is questionable, and you decide to move forward with the delivery. At that point there are no refunds, free parties, or rain checks.

LASER TAG WAIVER:

All Laser Tag Party Participants must have a signed “hold harmless” waiver prior to participation. Minors (under 18) must have the waiver signed by a parent or responsible guardian. Waiver can be downloaded here.

SUPERVISED CHILDREN:

LaserTag2You does require a parent or responsible adult to be nearby the Laser Tag playing field at all times.

ALCOHOL / DRUGS:

You may choose to serve alcohol at your event or party to those of legal age; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if it interferes with the safety of players or our employee(s). Drugs of any sort will not be tolerated in or around the LaserTag2You equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

REFUSAL OF SERVICE:

LaserTag2You reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

DAMAGE / INJURY:

Neither LaserTag2You nor any of its employees shall be responsible for any damage to property resulting from a laser tag party. This includes both above ground and below ground property/equipment damage. Additionally, LaserTag2You reserves the right to charge the client’s credit card for damages to our equipment resulting from the careless or willful damage of same by client’s guests. LaserTag2You or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:

While your party is in effect the Game Coach may be taking pictures of the party and players. These photos may appear on our Facebook page and/or web site. We never identify players/guests by name. If you do not want our Game Coach taking these pictures or posting them please be sure to let our Game Coach know. or be sure to choose the “no Facebook photo” option when booking. This is a service we provide to our guests so they can be sure to capture their party as it happens.

TIPS:

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.